Senior Operations Manager - Key Accounts at WeWork in Tomahawk, WI
Job description About Us WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community. About the Opportunity Senior Operations Manager, Key Accounts will be accountable for ongoing operational support and launch of new buildings within the designated account. This role is the primary POC for the client focusing on US operations, specifically client HQ operations and function as program facilitator for the global IFM program. The role is the operations leader that serves as the single point of contact between operations teams (Security, Facilities, Soft Services, IT, Community and Enterprise Services), vendors, customer groups, and client leadership across the portfolio. In this role, you'll:
Lead all launch operations post project delivery, in concert with the client, their vendors and various WeWork teams POC for all operational items (Facilities, Security, Cleaning, Member Tech, F&B) working with the client and distributing responsibilities when necessary to applicable functional leaders Implement and ensure compliance with agreed upon playbook regulations for each property Suggest improvements and modifications to playbook when needed and verify through documentation Serve as escalation point for the client for all items related daily operations Accountable for delivery of contracted member experience expectations within the assigned portfolio of accounts. Function as the supervisory point of contact for minor project (Day 2) execution, coordinating internal efforts to meet expected timelines, quality, and budget, and aligning expectations with clients for contracted deliverables Participate in regular meetings with account and WeWork Leadership including all operations function Provide regular status on all aspects of a project to WeWork leadership, particularly raising issues and recommended solutions proactively and in compliance with WeWork operational standards Provide early warning of potential operational issues to both the client and WeWork Maintain a strong working knowledge of Standard Operating Procedures, both internally and externally Manage team meetings for both internal and external stakeholders Support other capability building activities, as needed, including design of new templates, documentation of best practices, conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence, identifying areas where enhancements and process improvements are needed Mentor junior team members, providing guidance on identifying and escalating issues and risks Portfolio
Responsibilities:
Reports directly to the Global Head of Operations - Key Accounts while supporting all operations functions across the region. Drives weekly strategic operations meetings with key regional stakeholders including both WeWork and client leadership First level POC of all internal and external operational functions Domestic travel of approximately 50% About You Bachelor's degree or equivalent experience Minimum 5 years experience with Integrated Facilities Management Program (IFM) Minimum 7 years' experience in a client-facing role Preferred Skills Excellent communication skills (written and oral) Experienced working in matrixed environments Good organizational, multi-tasking, and time-management skills Proven abilities to manage projects and work with multi-disciplinary teams Proven abilities to manage project scope, resources, and financials Proven abilities motivating and managing teams of other functions or service delivery professionals Experience and aptitude for multiple software applications and suites
Salary Range:
$100K -- $150K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Lead all launch operations post project delivery, in concert with the client, their vendors and various WeWork teams POC for all operational items (Facilities, Security, Cleaning, Member Tech, F&B) working with the client and distributing responsibilities when necessary to applicable functional leaders Implement and ensure compliance with agreed upon playbook regulations for each property Suggest improvements and modifications to playbook when needed and verify through documentation Serve as escalation point for the client for all items related daily operations Accountable for delivery of contracted member experience expectations within the assigned portfolio of accounts. Function as the supervisory point of contact for minor project (Day 2) execution, coordinating internal efforts to meet expected timelines, quality, and budget, and aligning expectations with clients for contracted deliverables Participate in regular meetings with account and WeWork Leadership including all operations function Provide regular status on all aspects of a project to WeWork leadership, particularly raising issues and recommended solutions proactively and in compliance with WeWork operational standards Provide early warning of potential operational issues to both the client and WeWork Maintain a strong working knowledge of Standard Operating Procedures, both internally and externally Manage team meetings for both internal and external stakeholders Support other capability building activities, as needed, including design of new templates, documentation of best practices, conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence, identifying areas where enhancements and process improvements are needed Mentor junior team members, providing guidance on identifying and escalating issues and risks Portfolio
Responsibilities:
Reports directly to the Global Head of Operations - Key Accounts while supporting all operations functions across the region. Drives weekly strategic operations meetings with key regional stakeholders including both WeWork and client leadership First level POC of all internal and external operational functions Domestic travel of approximately 50% About You Bachelor's degree or equivalent experience Minimum 5 years experience with Integrated Facilities Management Program (IFM) Minimum 7 years' experience in a client-facing role Preferred Skills Excellent communication skills (written and oral) Experienced working in matrixed environments Good organizational, multi-tasking, and time-management skills Proven abilities to manage projects and work with multi-disciplinary teams Proven abilities to manage project scope, resources, and financials Proven abilities motivating and managing teams of other functions or service delivery professionals Experience and aptitude for multiple software applications and suites
Salary Range:
$100K -- $150K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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